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FAQ

FAQ

Q: Are you in a factory facility or do you hire home workers?

A: We are factory facility.


Q: How do you ensure the Products Safety?

A: All our products are make comply to ASTMF963, CCSPA, EN71 Safety Standard.


Q: How much is Your MOQ? Do you accept Small orders?

A: Usually our MOQ is 1000pcs/model.

If you need a smaller quantity to start with, pls send contact us.

We would do best we can to support you.


Q: How much does it cost for Sample/Prototype? Will it REFUND?

A: 1)for our current available samples, we offer you free for 1pc. You only have to pay shipping costs.

2) For custom make designs, usually sample pattern making cost is about US$100/PC-US$200, it depends on the complexity of the design. It will refund after place of order when order qty up to 1000pcs/model/color.


Q: How long does it takes for Making a sample or prototype?

A: Usually it takes about 7-10 working days.


Q: How long it takes for mass production?

A: Usually it takes about 30-40 days, depending on the quantity of product and production schedule.


Q: What’s the payment term?

A: T/T 30% Deposit against the PO, the rest before Shipment.


Q: How much does cost for certificates testing? How long does it takes for testing?

A: Testing costs is depends on the materials and colors of each toy. We will send to the labs for quotation for testing costs. And we have long term relationship with the labs, which could offer you a better price.


Q: What Countries have you exported?

A: Our products have been exported to many America, Canada, Australia, Singapore, Korea, and Europe Countries such as Germany, Italy, Austria, Spain, and Poland and so on.


Q: What is your capacity for peak & off-peak season?

A: Our capacity for peak season is about 200000pcs monthly.

for off-peak season is about 100000-150000pcs monthly.


Q: How do you pack the goods?

A: Each toy is packed in a PE or Opp bag, Outer packing in Carton. If you need the packing of white boxes, color boxes, gift bags, pls send us designs, we could arrange for you.


Q: Could you sign the Non-Disclosure Agreement (NDA) with us to protect our design?

A: Yes, we could sign the Non-disclosure Agreement (NDA) to protect your design.


Q: What’s the process of purchasing a order?

A: 1) you send us the specifications and design

2) We quote you the price

3) You make payment for Sample Cost

4) We make Sample and ship to you for confirmation

5) You make the order and make 30% deposit

6) We start for mass production

7) Shipping & delivery


Any other questions please feel free to ask us!


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Contact Us

Contact: Janet

Phone: 86-15259223358

Tel: 86-592-3278442

Email: janet@doitplush.com

Whatsapp: 86-15259223358

Add: 5th Floor, No.76-2,Huli Discrict,Xiamen, China